The remainder of 2023 is expected to bring several trends in time and workforce management that will impact the operations of UK organizations. These trends are expected to significantly impact business strategies as organizations look to streamline operations and improve service delivery.
One of the major trends for 2023 is the increased use of automation and artificial intelligence (AI) in time and workforce management software. According to a recent survey by Gartner titled “The Future of Work: AI in the Workplace,” 69% of companies are planning to increase their investment in AI by 2023. This is expected to drive the development of chatbots and other AI-powered tools that can automate tasks like scheduling, time tracking, and task assignment, thereby enabling greater front-end user capabilities.
Another trend for 2023 is the continued shift towards remote work for back-office staff. While this should not come as a major surprise, a survey by FlexJobs titled “Future Workforce Outlook 2021” indicates that over 60% of UK employees still want to work remotely since the end of the pandemic. This is expected to drive the development of time and workforce management software that can support remote teams, such as geolocation tracking and more robust cyber and data protection than some organizations currently have in place.
Organizations will also need to continue to prioritize employee well-being in their business strategies as a key driver. The Society for Human Resource Management’s report titled “2023 SHRM Predictions” found that 40% of companies plan to expand their wellness offerings in 2023. These may involve offering more flexible schedules, increased access to wellness resources, and other external benefits that support work-life balance while providing a more competitive employee value proposition.
To support these trends, UK organizations will need to invest in people, processes, technology, and strategic partnerships that will enable them to do so. According to Deloitte’s report titled “2023 Global Mobile Consumer Survey,” 70% of organizations are planning to increase their investment in mobile technology by 2023. This may involve implementing mobile apps for time and workforce management, as well as video conferencing and online collaboration tools, to help simplify existing business processes.
Finally, UK organizations will need to take a more customer-centric approach to their business strategies, as referenced by Salesforce’s report titled “State of the Connected Customer.” 80% of customers say that the experience a company provides is as important as its products or services. This is expected to drive the development of service level agreements (SLAs) and other metrics for measuring service quality.
In conclusion, the 2023 trends in time and workforce management will require organizations to be more agile and adaptable in their business strategies. The statistics and research cited above indicate that these trends are not just passing fads but rather represent a long-term shift in the industry that companies will need to embrace to succeed.
